Subisu Cablenet Limited Vacancy for L1 Support-Junior in Baluwatar Branch, Kathmandu. L1 Support Assistant Position, Engineering Jobs, Technical Jobs in Kathmandu, Subisu Vacancy, Junior Level Vacancy, Kathmandu Jobs, Jobs in Nepal, Job Vacancy will be discussed here with full details.
CAREER OPPORTUNITY
Subisu Cablenet Limited Vacancy for L1 Support-Junior
Subisu Cablenet Limited is a leading Internet Protocol (IP) based service provider in Nepal. Current services mainly cover home and enterprise customers. Its services include home internet and digital TV, enterprise internet, enterprise VPN connectivity, IPLC services, data center services and cloud services.
L1 Support -Junior
| Job Code | l1 |
| Job Level | Junior |
| Job Position | L1 Support Assistant |
| Employment Type | Full Time |
| Hiring Source | Open for Both (Internal and External) |
| Total No Of Vacancy | Must have two wheeler with valid license |
| Locations Nepal | Baluwatar |
| Offered Salary | Negotiable |
| Apply Before (Deadline) | 25/01/2024 AD, 2080-10-11 BS |
Job Specification
| Required Qualification | Bachelor |
| Required Degrees | Bachelor of Engineering in Information Technology, Bachelor of Information Management (BIM), BIT |
| Experience | More Than or Equal To 1 Years |
| Required Gender | Any |
Position Summary:
| We are seeking an individual for the role of Level 1 (L1) Support Assistant, pivotal in delivering frontline assistance and technical support to end-users on the client side. |
Major Roles and Responsibilities (Job Details)
| Customer Assistance: |
| Respond promptly and professionally to customer inquiries through various channels (phone, email, chat, field visit etc.). |
| Provide clear and concise information to customers regarding our internet-based products and services. |
| Assist customers in troubleshooting basic technical issues and guide them through problem-resolution steps. |
| Technical Troubleshooting: |
| Diagnose and resolve simple technical issues related to internet connectivity, account access, and basic software functionalities. |
| Escalate complex technical issues to higher-level support teams while providing comprehensive information for efficient resolution. |
| Documentation: |
| Maintain accurate and detailed records of customer interactions, technical issues, and solutions in the support ticketing system. |
| Contribute to the creation and improvement of knowledge-base articles for common issues and solutions. |
| Communication: |
| Collaborate with other support team members to share information and ensure a consistent approach to problem resolution. |
| Communicate effectively with customers, keeping them informed about the status of their inquiries and resolutions. |
To Apply
| Apply Online | Click Here |
| Homepage | Click Here |
This Job Opportunity May Also Best for You: Subisu Cablenet Limited Vacancy for Sr. System Administrator/ Engineer
Thank you so much for reading the job vacancy post ”Subisu Cablenet Limited Vacancy for L1 Support-Junior” till the end. If you have any doubt and hesitation regarding this vacancy on your mind then you are requested to comment down or message us through our social medias , we will reply you as soon as possible because we are ready to help for you.
Dear Jobseekers, If you wants to get foreign or national latest job vacancy opportunity alerts then stay tuned and follow us on our various below :
| Join in Telegram Group | JOIN NOW |
| Join in WhatsApp Group | JOIN NOW |
| Join in Facebook Page | JOIN NOW |
| Join in YouTube Channel | JOIN NOW |
| Join in Viber Group | JOIN NOW |
Note : Simply, we shares national and international job opportunity through this website for the educational and informational purpose only. We are not any hiring company and hiring agency. So please read the job vacancy information completely and submit an application using website, email address or manpower details above mentioned.
