Subisu Cablenet Limited Vacancy for L1 Support-Junior

Subisu Cablenet Limited Vacancy for L1 Support-Junior in Baluwatar Branch, Kathmandu. L1 Support Assistant Position, Engineering Jobs, Technical Jobs in Kathmandu, Subisu Vacancy, Junior Level Vacancy, Kathmandu Jobs, Jobs in Nepal, Job Vacancy will be discussed here with full details.

CAREER OPPORTUNITY

Subisu Cablenet Limited Vacancy for L1 Support-Junior

Subisu Cablenet Limited is a leading Internet Protocol (IP) based service provider in Nepal. Current services mainly cover home and enterprise customers. Its services include home internet and digital TV, enterprise internet, enterprise VPN connectivity, IPLC services, data center services and cloud services.

L1 Support -Junior

Job Code l1
Job LevelJunior
Job PositionL1 Support Assistant
Employment TypeFull Time
Hiring SourceOpen for Both (Internal and External)
Total No Of VacancyMust have two wheeler with valid license
Locations Nepal Baluwatar
Offered SalaryNegotiable
Apply Before (Deadline)25/01/2024 AD, 2080-10-11 BS

Job Specification

Required Qualification Bachelor
Required DegreesBachelor of Engineering in Information Technology, Bachelor of Information Management (BIM), BIT
ExperienceMore Than or Equal To 1 Years
Required GenderAny

Position Summary: 

We are seeking an individual for the role of Level 1 (L1) Support Assistant, pivotal in delivering frontline assistance and technical support to end-users on the client side.

Major Roles and Responsibilities (Job Details)

Customer Assistance:
Respond promptly and professionally to customer inquiries through various channels (phone, email, chat, field visit etc.).
Provide clear and concise information to customers regarding our internet-based products and services.
Assist customers in troubleshooting basic technical issues and guide them through problem-resolution steps.
Technical Troubleshooting:
Diagnose and resolve simple technical issues related to internet connectivity, account access, and basic software functionalities.
 Escalate complex technical issues to higher-level support teams while providing comprehensive information for efficient resolution.
Documentation:
 Maintain accurate and detailed records of customer interactions, technical issues, and solutions in the support ticketing system.
Contribute to the creation and improvement of knowledge-base articles for common issues and solutions.
Communication:
Collaborate with other support team members to share information and ensure a consistent approach to problem resolution.
Communicate effectively with customers, keeping them informed about the status of their inquiries and resolutions.

To Apply

Apply OnlineClick Here
HomepageClick Here

This Job Opportunity May Also Best for You: Subisu Cablenet Limited Vacancy for Sr. System Administrator/ Engineer

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