Vianet Communication Vacancy 2024 for Help Desk Executive. Vianet Communication Limited has invited application for the post of Help Desk Executive. Interested and eligible candidates can apply within deadline.
CAREER OPPORTUNITY
Vianet Communication Vacancy 2024 for Help Desk Executive
Vianet Communication Ltd. is one of the leading Internet and TV service providers in Nepal. Established in 1999, Vianet has always remained at the forefront of providing reliable and affordable broadband internet services.
Position: Help Desk Executive
| Number of Vacancy(ies) | 1 |
| Qualification | +2 completed or equivalent level of education |
| Experience | Bachelor’s running/Complete in management or computer engineering stream. |
| Contract of Employment | Full-time |
| Job Location | Panipokhari – Kathmandu |
Skills and Knowledge:
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- You love to listen
- You are customer centric.
- Passion for care, curious to listen and empathetic in nature.
- Enthusiastic and Problem Solver
- Ability to work as part of a team to achieve individual and team results
- Ability to ask prying questions and diffuse tense situations.
- Strong time management and decision-making skills.
- Adaptability and accountability.
- You have the flexibility to work any shift Expected
Job Duties & Responsibilities:
- Engaging in active listening with customers, confirming or clarifying information and diffusing angry clients, as needed.
- To register the ticket on proper support ticket heading.
- Providing customers with the organization’s service, product, and features information.
- Making sales or recommendations for products or services that may better suit client needs.
- Renewing packages, collecting payment providing bill to customers.
- Handling accounts and billing issues for customers.
- Engage in inactive customer follow-up when required.
- Taking part in training and other learning opportunities to expand knowledge.
- Provide effective resolutions to all the escalated issues.
- Empathize with the customer and build the rapport.
- Correct escalation to upstream and downstream department
- Adhering to all company policies and procedures.
Technical :
- Troubleshoot internet and IPTV issues including on all consumer devices and recommend resolutions to ensure better customer services.
- Troubleshoot and explain Wi-Fi issues to customers
- Router Configuration
- Update firmware on consumer devices
- Correct escalation to upstream and downstream department
- Coordinate with customers and the relevant departments of Vianet in order to schedule field visit at customer premises where required
- Follow up to customers to evaluate service delivery Schedule Adherence
- Participate in on-call rotation schedule for weekends and public holidays
- Participate in over-time schedules if necessary as per the requirements of the company
How to apply
| To apply | Click Here |
| Application Deadline | 2024-04-27 |
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