Vianet New Job Vacancy 2080 for L1 Field Support, Regional Customer Care Executive, Career in Vianet, Filed Support Jobs, Customer Care Executive Jobs, Jobs in Banke, Kohalpur, Nepalganj, Job Vacancy will be discussed here with full details.
Vianet New Job Vacancy 2080 for L1 Field Support, Regional Customer Care Executive
Vianet Communication Ltd. is one of the leading Internet & TV service provider in Nepal. Established in 1999, Vianet has always remained in the forefront providing reliable and affordable Broadband Internet Services. In 2011, Vianet pioneered in introducing Fiber Optics Internet or commonly known as FTTH internet service and was the first Internet service provider in Nepal to provide dedicated speeds without any sharing ratio.
1. Job Post: L1 Field Support
| Qualification | Bachelor degree in IT (Result waiting for the same are also encouraged to apply) |
| Experience | 1 year in relevant field |
| Contract of Employment | Full-time |
| Job Location | Attariya, Nepalgunj and Kohalpur |
| Published Date | 2023-07-26 |
| Application Deadine | 2023-08-05 |
| To Apply | Click Here |
Skills and Knowledge:
- Basic understanding on hardware, networking, router and switches is a must
- Handling any form of customer queries, grievance and providing them the best of services
- Develop diagnostic skills with solution in mind
- Active participation in the training (Tech and non tech) to develop the learning
- Must have valid driving license and motorbike
Job Duties & Responsibilities:
- Must support overall tasks related to (Internet/ IPTV) that are escalated within the branch
- Visit client premises and sorting out the problem related to slow internet, internet interruption and IPTV interruption
- Handle all the queries and issues of the customers who visit branch directly
- Proactively solve client technical issues related to internet and IPTV
- Initiate field support to diagnose initial offsite problem (Form design / Standard Test Report) in mentoring capacity
- Update task as action taken to troubleshoot with common title and clear language as per clientele
2. Job Post: Regional Customer Care Executive
| Qualification | +2 completed or equivalent level of education |
| Experience | Freshers are encouraged to apply |
| Contract of Employment | Full-time |
| Job Location | Nepalgunj |
| Published Date | 2023-07-26 |
| Application Deadine | 2023-08-05 |
| To Apply | Click Here |
Skills and Knowledge:
- Good communication skills
- Familiarity on Customer Service
- Multitasking
- Familiar with Microsoft office, excel etc.
Job Duties & Responsibilities:
- Answering questions about a company’s products or services.
- Processing orders and transactions.
- Resolving issues and troubleshooting technical problems.
- Delivering information about a company’s offerings.
- Providing proactive customer outreach.
- Handling customer complaints.
- Collecting and analyzing customer feedback
Contact Details
Vianet Communication Ltd.
4th Floor, Prera Business Center, Jawalakhel, Lalitpur, Bagmati Pradesh
GPO Box: 8975 EPC 1674
Telephone: 01-5970444, 9801046410,
Toll Free No.(NTC) : 16600188444
Email: customercare@vianet.com.np sales@vianet.com.np
Website: https://www.vianet.com.np/
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