Vianet Vacancy 2080 for Enterprise/reseller Support Associate Expert. Internet and Communication Company Job, Enterprise Support Associate Job, Reseller Support Associate Job, Day and Night Shift Job, Vacancy in Jawalakhel, Lalitpur Jobs, IT Qualified Job, Job Vacancy will be discussed here with full details.
Vacancy Post
Vianet Vacancy 2080 for Enterprise/reseller Support Associate Expert
Vianet Communication Ltd is one of the leading internet and TV service providers in Nepal. Established in 1999, Vianet has always been at the forefront of providing reliable and affordable broadband Internet services.
Now, looking for enthusiastic, energetic and work oriented Enterprise/reseller Support Associate Expert for Day and Night Shift for Jawalakhel. Interested and eligible candidates are requested to apply within the deadline.
Position: Enterprise/reseller Support Associate Expert (Night)
| Number of Vacancy(ies) | 2 |
| Qualification | IT qualified graduate with at least two years’ |
| Experience | Experience of customer service roles will be advantageous. |
| Contract of Employment | Full-time |
| Working Hours | 14:00 to 22:00 and 22:00 to 06:00 |
| Job Location | Jawalakhel, lalitpur |
| Published Date | 2023-12-31 |
| Application Deadline | 2024-01-07 |
Enterprise/reseller Support Associate Expert- (Day)
| Number of Vacancy(ies) | 3 |
| Qualification | IT qualified graduate with at least one year. |
| Experience | Experience of customer service roles will be advantageous. |
| Contract of Employment | Full-time |
| Working Hours | 06:00 to 14:00, 09:30 to 17:30 |
| Job Location | Jawalakhel |
| Published Date | 2023-12-31 |
| Application Deadline | 2024-12-07 |
Skills and Knowledge:
| The ability to think logically |
| A good memory of how software and operating systems work |
| Excellent listening and questioning skills, combined with |
| The ability to interact confidently with clients to establish what the problem is and explain the solution the ability to work well in a team |
| Problem solving skills |
| A strong customer focus |
| The ability to prioritize your workload |
| Attention to detail. |
| Must possess two-wheeler and valid driving license. |
Job Duties & Responsibilities:
| AGENT are mainly responsible for reporting the enterprise/reseller support tickets on daily basis. AGENT shall be responsible for containing and corresponding with all the enterprise/reseller client ticket of the day and provide update to clients. |
| The AGENT shall ensure that all enterprise/reseller support tickets are accounted for the day. All enterprise/reseller support tickets shall be properly diagnosed with proper solutions. Upon any exceptions the clients shall be informed and escalated to concerned departments. |
| Monitor and maintain company/customer SLA. |
| Talk to staff or clients through a series of actions, either face-to-face or over the phone, to help set up internet systems or resolve issues or provide solutions |
| Troubleshoot system and network problems, diagnosing and solving hardware, internet or software faults remotely and on urgent need basis provide FV during night duty. |
| Provide support, including procedural documentation and relevant reports |
| Follow diagrams and written instructions to repair a fault or set up a system |
| Support the roll-out of new applications |
| Work continuously on a task until completion (or referral to third parties, if appropriate) |
| Prioritize and manage many open cases at one time |
| Rapidly establish a good working relationship with customers and other professionals, such as software developers |
| Test and evaluate new technology |
| Provide monthly report on works done. |
Online Application and Deadline
| Shift and Position | Application Deadline | Online Application |
|---|---|---|
| Enterprise/reseller Support Associate Expert (Night) | 2024-12-07 | Click Here |
| Enterprise/reseller Support Associate Expert (Day) | 2024-12-07 | Click Here |
Contact Information
| Corporate Office | Vianet Communication Ltd. |
| Location | 4th Floor, Prera Business Center, Jawalakhel, Lalitpur, Bagmati Pradesh (3) |
| GPO Box | 8975 EPC 1674 |
| Phone Numbers | 01-5970444, 9801046410, |
| Toll Free No(NTC) | 16600188444 |
| customercare@vianet.com.np, sales@vianet.com.np | |
| Website | https://www.vianet.com.np/ |
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