Khalti Vacancy 2024 for Customer Support Representative. Payment Gateway Service Company Job, Mobile Wallet Company Vacancy, Customer Support Representative Position, Kathmandu Jobs, Jobs in Nepal, Khalti Jobs,Job Vacancy will be discussed here with full details.
CAREER OPPORTUNITY
Khalti Vacancy 2024 for Customer Support Representative
Khalti is a mobile wallet, payment gateway and service provider in Nepal. Launched in January 2017, Khalti is an emerging online payment solution in Nepal. It allows users to pay for a range of services such as basic utility payments, hotel bookings, movie and domestic flight tickets, events and much more.
Position: Customer Support Representative
Job Description
| Manage incoming calls/messages in a timely manner |
| Handle customer inquiries and provide accurate, valid, and complete information by using the right methods/tools |
| Handle customer complaints, obtain and examine all relevant information to assess the validity of complaints, and determine possible causes |
| Provide appropriate solutions and alternatives within the time limits; |
| Refer unresolved customer grievances to designated departments for further investigation |
| Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. |
| Build sustainable relationships and trust with customers through open and interactive communication by identifying and assessing customers’ needs to achieve satisfaction |
| Follow communication procedures, guidelines, and policies |
Work Shift Required:
| Morning | 6 am to 2 pm |
| Day | 10 am to 6 pm |
Main Requirement
| Experience with customer-based software and use of the internet for online information and experience in support is preferable. |
| 10+2 passed with command of the English and Nepali languages to communicate |
| Familiar with computers and the Internet |
| Experience in email and communication |
| Hardworking and result-oriented |
| Can work on MS office applications |
| Should also have knowledge about digital payments, e-banking, m-banking, and other banking services |
| Should be flexible in work timing. Willing to work on off days and public holidays |
To Apply
| Online Application | Click Here |
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