Vianet Vacancy 2024 for Assistant Branch Coordinator and CSE, Desk/Field. Online application, requirements and eligibility, Assistant Branch Coordinator Position, CSE Desk/Field, jobs in Nepal, job vacancy will be discussed here with complete details.
Vianet Vacancy 2024 for Assistant Branch Coordinator and CSE, Desk/Field
Vianet has recently announced application for Assistant Branch Coordinator and CSE, Desk/Field positions at Kaski, Tanahun and Lalitpur.
Position: Assistant Branch Coordinator
Qualification
Bachelor degree in management or related field
Experience
2 years’ experience as a team leader
Contract of Employment
Full-time
Number of Vacancy(ies):
Lekhnath, Pokhara
1
Aanbukhaireni, Tanahun
1
Job Duties & Responsibilities:
Develop appropriate business plans and budgets for the branch in line with the company plans and to be approved by the CEO and the Board.
Lead and motivate the branch management team and ensure the achievement of goals and targets.
Hire, train, and develop the functional managers/supervisors in cooperation with HR and other department functions in HO.
Ensure that all the staff appointed in the Company are utilized at the maximum level to produce the optimum level of output maintaining the proper discipline of the Company as laid down in the Company Handbook.
Ensure that formal/informal training for the staff is sufficiently planned and held as per the requirement confirming that all the staffs are aware of policies/procedures and consistently apply procedures as set down in the handbook and internal circulars.
Ensure adherence to all operational terms approved by Head Office and other internal/external guidelines.
He/she should further analyze, recommend and implement control measures/system changes to minimize operationally
Make prompt decisions on prompt areas
Position: CSE, Desk/Field
Number of Vacancy(ies)
1
Qualification
IT qualified graduate with at least two year experience in IT field (most preferably hardware and network).
Experience
Experience of customer service and marketing roles will be advantageous for this job.
Contract of Employment
Full-time
Job Location
Jawalakhel
Skills and Knowledge:
The ability to think logically
A good memory of how software and operating systems work
Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
The ability to work well in a team
Problem solving skills
A strong customer focus
The ability to prioritize your workload
Attention to detail.
Job Duties & Responsibilities:
The AGENT shall ensure that all corporate/soho FVs are accounted for the day. All corporate/soho visits shall be properly diagnosed with proper solutions. Upon any exceptions the clients shall be informed.
Install and operate full internet connectivity at clients site
Monitor and maintain computer systems and networks of the clients and Vianet
Provide technical assistance to marketing agent to acquire new installations.
Talk to staff or clients through a series of actions, either face-to-face or over the phone, to help set up internet systems or resolve issues or provide solutions
Troubleshoot system and network problems, diagnosing and solving hardware, internet or software faults.
Replace equipment/parts as required
Provide support, including procedural documentation and relevant reports
Follow diagrams and written instructions to repair a fault or set up a system
Support the roll-out of new applications
Respond within agreed time limits to call-outs
Work continuously on a task until completion (or referral to third parties, if appropriate)
Prioritize and manage many open cases at one time
Rapidly establish a good working relationship with customers and other professionals, such as software developers
Test and evaluate new technology
Engage in proactive visits of corporate/soho customer’s weekly/monthly.
Provide monthly report on works done.
Reporting:
1. The report shall be sending on daily basis on the following tasks:
a. Proactive Follow up
b. Desk top Support
c. FV Support with forms
d. Installation Visits with clients internal network
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